New – Please see link to our COVID-19 faqs here
What does MultiSport Canada stand for?
We want you to leave our races feeling good, so every race will have:
- A focus on you the participant
- Great volunteers
- Fantastic prizes
- Fun for the whole family
- Post race surveys to make sure you are happy
- Emphasis on quality events for the whole family
- Unique and proven sites that are safe
- Good nutritious food
- Supporting good causes that are important to the people who support our races
Why should I come to a MultiSport Canada race?
We are committed to presenting you with a top quality race every time. MultiSport Canada is also committed to the values and philosophies that are important to a lot of us in the sport. MultiSport Canada is not just a series of races but an organization that gives back to the sport you love and to the communities in which you race.
Why do you have contests?
On occasion we will work with our sponsors and partners to have contests for you. We do this because we believe that loyalty should go both ways and it is one of the ways to thank you for participating in our race series.
Why should I fill out all this survey information?
We are asking you to complete these surveys for two reasons.
- First we want to get to know you and what makes you happy. We will use your feedback to design and improve the races and the series so that you get the most out of your racing experience. We will also have regular racer satisfaction surveys after every race for the same reasons.
- The second reason is so that we can get offers and specials from our sponsors and pass them on to you. That does not mean we will give them any personal information. In fact we will never give any personally identifiable information to anyone else….ever!
Are music/audio devices allowed during races?
No, we host Triathlon Ontario sanctioned events & audio devices are not permitted in any of our races.
Are there any late fees?
We have a pricing hierarchy that changes as the race date approaches. Sign up early to get your best rates.
All of the dates and pricing changes can be seen on our Events Pricing page.
What is Choose Your Own Swim Wave
What if I want to change or transfer races?
Please note that transfers must be to another race during the same calendar year.
- If you have already registered for a race and need to change to another race please contact the MultiSport Canada offices via email at email@example.com or by phone at (705) 797-4951. For ALL transfers, please note:
- There will be a $15.00 administrative fee for changes made up to Four (4) weeks prior to a race.
- There will be a $25.00 administrative fee for changes made up to Two (2) weeks prior to a race.
- There will be no changes after Monday at 9:00AM before a Race Weekend.
- If there is a difference in race fees you will have to pay the difference plus the applicable admin fee.
- Race Upgrade or Downgrade – If you would like to Upgrade or Downgrade your race distance for a pre-registered race, please call our office.
- Upgrades: the participant pays the current fee structure difference + HST + the Standard Transaction fee
- Downgrades: there are no fees or refunds for a participant Downgrade
- There will be no changes after Monday at 9:00 AM before a Race weekend
- Person to Person Race Transfers: athletes may transfer their race to another participant by calling our office, please note:
- There is a $25.00 flat fee (includes $5 transaction fee) for transfers.
- There will be no transfers after Monday at 9:00AM before a Race weekend.
What is the refund policy?
Our refund policies were designed to be fair to everyone.
Unfortunately, refunds will only be granted for medical reasons and a doctor’s note must be provided. There will be 75% refunded 4 weeks prior to race, 25% refunded up to 2 weeks prior to race. There will be no refunds for any reason within 2 weeks of any race.
If the water quality is tested above the Provincial Standards of more than 100 EC per 100 milliliters of water you will have two options:
1) While we will recommend that you do not swim, you can choose to race in the triathlon for that day. If you do choose to stay in the Triathlon you will be swimming at your own risk. OR
2) You can choose to compete in a Duathlon on that day (the bike and run distance will be the same as that day’s Triathlon with a proper first run added).
There will be no refunds if it becomes necessary to cancel the swim due to low water temperature. You will be allowed to race that day in a Duathlon.
How do I know that the course will be safe?
There will be limited race registration at every race depending on the race venue. We have also implemented a safe water policy. See the Refund Policy above.
Weather – What happens in the event of inclement weather? (rain/lightning)
We will do whatever it takes to ensure that all races will go on but safety always comes first. Here is what may happen in the case of inclement weather.
In the event of light to moderate rain, and the absence of any lightning, our goal would be to proceed with the scheduled event as long as road conditions are safe, especially in the case of the bike course. If there is lightning in the area, the event may be placed on hold. The hold will be kept in place until we are certain that the weather has passed or has changed course and we will not be affected. If lightning is still in the area or a possibility we will consider canceling the swim and converting the race into a duathlon (run, bike, run).
If the swim and bike courses are determined to be unsafe, but the run course is determined to be safe, the event may be modified into a run only event.
If after one hour of a weather hold all three portions of the event are determined to be unsafe, the event may be cancelled. The hold may be extended after taking into consideration other safety factors such as:
- Other scheduled events at the locations
- Increasing traffic on bike and run courses as the day progresses
- Paid duty police schedules
- EMS and medical support schedules
- Race venue permit limitations
With all of our events taking place outdoors, the weather conditions can play a big factor in every race. A large portion of the race fees collected have already been allocated and used by race day and as such there will be no refunds because of a weather cancellation. Registered participants will still receive their T-shirt and race kit. Thank you for your understanding these policies.
What are the rules on wearing a wetsuit?
Wetsuits are banned if the water temperature is above 22 degrees C.
For more info see the Triathlon Canada website.
Can I sign up for a triathlon relay with only 2 people?
Yes – Be sure to register one of the two people a second time during the process.
Do you rent Bikes or Wetsuits?
No we do not. At some of our events, wetsuits are available for rental but that entirely depends on which retailers are present and if they are renting or not. This information can usually be found in our pre-race report online leading into the event.
What are the Top 10 Frequently Violated Rules with corresponding Triathlon Canada Competition Rule Numbers
- Swim Caps: A competitor must wear the swim cap provided by the race organization. (6.2.1)
- Helmets: a) helmets are compulsory and must be ANSI/SNELL approved (220.127.116.11.1) and b)) chin straps must be fastened anytime the athlete is in possession of the bicycle. This means that before the bike is removed from the rack, the chin strap must be fastened and remain fastened until the bike is placed back on the racks. (18.104.22.168) and (9.1.1)
- Bicycles: Riding of bicycles in the transition zone is strictly prohibited at all times. (9.1.6)
- Assistance: Competitors may not receive assistance at any time during the race, or in the transition zone. (This excludes medical or safety assistance given by designated race volunteers or qualified staff.) (22.214.171.124)
- Drafting: Drafting of another competitor or motor vehicle is prohibited on the bike course. (126.96.36.199) The draft zone surrounding each competitor measures 5 metres X 2 metres from the front edge of the front wheel. (188.8.131.52) Competitors have 15 seconds to pass through this zone when overtaking another athlete. (184.108.40.206)
- Blocking: Cyclists should keep to the right at all times, unless passing. Alert fellow cyclists of your intention to pass by saying, “on your left”. (220.127.116.11)
- Race Course: Competitors must follow the prescribed course route in all segments of the race as defined by the race organization. (18.104.22.168)
- Race Instructions: It is the Competitor’s responsibility to read all supplied information given in the race kits, posted at the race site and listen to verbal announcements given by the Race Director and Race Officials. (4.1.3) and (4.1.4)
- Unsportsmanlike Conduct: Verbal or physical abuse of officials and race volunteers is not acceptable or tolerated. (22.214.171.124)
- Torsos: All athletes must have their torsos covered on the bike (7.1.4) and run portions (8.1.3) of the event. Bib numbers must be visible on the bike and run courses. (126.96.36.199)
What do I get for my entry fee besides entry to the race?
MSC Series HeadSweats hat.
SportStats: All of our races will have timing splits for all legs of the races including Transition Zone splits. That means Swim or Run, Transition #1, Bike, Transition #2, Run and Finish. Professional results provided by SportStats. Results posted throughout the race. This year we will be using the ChampionChip timing system for all of our races. For those races athletes will wear a computer chip around their ankle which will enable us to post accurate race results on a timely basis. Please note that timing for Kids Of Steel races will only be for age groups from 6 years of age and up.
NOTE: Computer chips are the property of SportStats and must be returned at the finish line. Athletes will be responsible for the cost of replacing lost computer chips
Race Day Prizes and Awards: Category winners will receive a Personalized Finishers Picture for their accomplishments as well as a medal presented during awards. Races with over 150 registered two (2) weeks prior to race day will receive medals for the top three (3) finishers in 5 year age categories. Races with under 150 registered two (2) weeks prior to race day will receive medals for the top three (3) finishers in 10 year age categories.
Series and Awards: Series awards will be presented to the top three people in each age group who have accumulated the most points throughout the series. In order to be eligible for a series award please see the series awards page.
Draw Prizes: There will be draw prizes from our sponsors at each race.
What else do my race fees pay for?
- A professionally run top quality race that is FUN
- Police to close roads. The cost for police ranges from $2,500 to $5,000 per race.
- Race venue fees up to $3,500
- Traffic control supplies such as barricades and cones which can be as high as $5,000 (for the Toronto race)
- Parking at some race venues is paid by MultiSport Canada
- Portable Toilets
- Ambulance and staff
- Medical personnel including Paramedics at some races
- Truck Rentals
- Sanctioning Fee
- Race Day Insurance
- Race Numbers
- Swim Caps
- Timing Officials
- Race staff and crew
- Accommodations for crew and staff